What payment options do you accept?
We accept card payments, PayPal, Apple Pay, Venmo, Google Pay, and Shop Pay.
Can I track my order?
All packages are tracked. You will receive an email with a tracking link once your order is shipped.
Are custom fees included in the shipping price?
We work with fulfiment centres in the US, UK, Australia and EU and our prints will be shipped from the nearest fulfiment center to your location, therefore in most cases custom fees wont apply upon arrival.
For some countries import fees may apply and these are the responsability of the customer.
My order is damaged! What do I do?
If you receive your order and discover that something is damaged, please reach out to us at hello@highwestwild.com and we’ll help make it right.
My order is lost in the mail! What do I do?
We will happily replace or refund you at our cost as long as the address you provided was correct.
Oops, I provided the wrong address. What do I do?
You may change your address as long as you contact us before your order has shippedI! Email us at: hello@highwestwild.com If it’s already left our warehouse and has been returned to us, we ask that you cover reshipping and provide an updated or more reliable shipping address.
How do your prints ship?
To avoid the use of plastic caps, art prints are shipped in sturdy, triangular cardboard boxes.
How do I flatten my prints for framing?
To flatten for framing, protect the print by covering with paper or cloth and lay flat with a heavy book on top of the print for 24 hours. You may also wrap the print in the reverse direction of the roll for 24 hours.
Can I add a personalised note to my order?
Unfortunally, we are unable to add personalized notes to your packages at this t
